Terms and Conditions for Tree Surgeons Palmersgreen

These Terms and Conditions set out the basis on which tree surgeons in Palmersgreen provide arboricultural services to residential and commercial customers in the UK. By booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully before instructing any tree surgery services, as they explain how bookings are made, when payment is due, what happens if a job is cancelled, and how responsibility is limited where the law allows. These terms are intended to be clear, fair, and consistent with UK consumer and business law.

The terms apply to all work carried out by Tree Surgeons Palmersgreen, including but not limited to tree pruning, crown reduction, crown lifting, tree felling, stump removal, hedge maintenance, site clearance, and related arboricultural services. Where a written quotation, estimate, or proposal differs from these terms, the written quotation will take priority only for the specific items it clearly changes. All other terms remain in force unless expressly agreed in writing.

We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will normally apply to that booking. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply.

The booking process begins with an enquiry and a description of the required work. Tree surgery in Palmersgreen often depends on factors such as tree species, access, size, condition, and whether permits, permissions, or third-party consent are needed. We may ask for photographs, measurements, a site visit, or other information before issuing a quotation. Any estimate given without a site inspection is provisional and may be revised if the actual conditions differ from the information supplied.

A booking is only confirmed once the customer has accepted the quotation or written proposal and, where requested, paid any deposit or booking fee. Acceptance may be given in writing, by email, by text message, or by any other reasonable method. By confirming a booking, the customer confirms that they have authority to instruct the work and that all information provided is accurate and complete to the best of their knowledge.

The customer is responsible for ensuring that the site is accessible on the agreed date and that any required permissions have been obtained in advance. This may include landlord consent, neighbour agreement where necessary, planning approvals, conservation constraints, tree preservation orders, or other legal consents. We are not responsible for delays, costs, or losses arising from missing permissions or inaccurate information supplied by the customer. If work must be postponed because permissions are absent, the customer may be charged reasonable costs already incurred.

All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on the quotation. Unless otherwise stated, the customer must pay in accordance with the payment terms set out on the invoice or quotation. For many arboricultural services, full payment is due on completion of the work, although a deposit may be required for larger, specialist, or scheduled projects. Deposits are used to reserve time, allocate equipment, and cover administrative preparation.

We accept payment by methods stated at the time of booking or invoicing. Late payments may incur interest and recovery costs in line with applicable UK legislation, including the Late Payment of Commercial Debts legislation where relevant. If payment is not received when due, we reserve the right to suspend further work, withhold documentation, or pursue recovery action. Any costs reasonably incurred in recovering overdue sums may be added to the balance, to the extent permitted by law.

Where a quotation is based on daytime access, normal weather, and ordinary site conditions, additional charges may apply if the scope changes or if unforeseen issues arise. Examples include hidden decay, dangerous ivy, unstable structures, contamination, restricted access, obstructions, or the presence of protected wildlife. If extra work becomes necessary, we will normally seek approval before proceeding, unless immediate action is required to protect safety, property, or the public.

Cancellations must be made as soon as possible. If the customer cancels after a booking has been confirmed, we may retain all or part of any deposit to cover administrative time, lost scheduling opportunity, and costs already committed. If cancellation occurs at short notice, or if our team attends site and cannot proceed because of customer default, access problems, or missing permissions, a call-out charge or compensation for wasted attendance may apply.

If adverse weather, severe winds, ice, heavy rain, or unsafe ground conditions make work impracticable or unsafe, we may postpone or reschedule without liability. Likewise, if equipment failure, staff illness, traffic disruption, or emergency conditions prevent attendance, we will use reasonable efforts to contact the customer and agree a new date. Tree work often involves live hazards, and our first duty is to protect people, property, and the working environment.

We may cancel or suspend work if the site becomes unsafe, if unexpected legal restrictions arise, or if the customer acts in a way that prevents the work from being completed properly. In such cases, we may invoice for reasonable work carried out up to the point of cancellation. Nothing in these terms affects the customer’s statutory rights where services are not provided with reasonable care and skill.

Our team will take reasonable care when carrying out tree surgeon services, but tree work is inherently risky and can involve unpredictable natural conditions. To the fullest extent permitted by law, we are not liable for indirect, consequential, or purely economic losses, including loss of profit, loss of revenue, loss of opportunity, or business interruption, unless such loss results from our proven negligence or breach of statutory duty and is recoverable under law.

We are responsible for loss or damage caused by our negligence, but liability may be limited to the value of the relevant contract or the sum insured under our insurance, whichever is lower, where such limitation is lawful and reasonable. We do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law. Customers are expected to protect fragile items, vehicles, ornaments, and other vulnerable property before work starts.

The customer must tell us about underground services, overhead cables, hidden hazards, boundaries, shared access, or other risks that may affect the work. Unless we have expressly agreed otherwise in writing, we are entitled to rely on the information provided by the customer and on any visible site conditions. We will not be liable for damage caused by unknown defects, concealed obstructions, or inaccurate instructions where we have acted with reasonable skill and care.

All waste arising from the work, including branches, timber, leaves, stump material, and general green waste, will be handled in accordance with applicable UK waste legislation and duty of care requirements. As a professional tree surgery company, we will transport, reuse, recycle, compost, or dispose of waste only through lawful and appropriate methods. Waste transfer may be documented where required, and the customer agrees to provide any information needed for lawful disposal.

Unless the quotation states otherwise, arisings remain our responsibility once removed from the site for disposal, subject to any agreed reuse or customer collection arrangement. If the customer asks to keep timber, woodchip, logs, or other material, this must be agreed in advance because it may affect the time, cost, and method of removal. We are not responsible for contamination, pests, decay, or safety risks arising after materials have been handed over or left on site at the customer’s request.

If the job involves waste handled on behalf of a business customer, the business customer must ensure that the waste transfer is lawful and that all descriptions are accurate. We do not accept responsibility for waste that has been misdescribed, unlawfully transferred, or illegally stored by third parties. Any customer who instructs us to leave waste on land without lawful authority accepts responsibility for obtaining the necessary permissions and for all related consequences.

Where our work is affected by protected species, nesting birds, bats, or other wildlife constraints, the customer accepts that work may need to be delayed, reduced, or redesigned to remain lawful. We are not obliged to carry out any operation that would cause us to breach environmental law, wildlife protections, or planning controls. If specialist surveys, licences, or ecological advice are required, these are normally the customer’s responsibility unless we have agreed otherwise in writing.

The customer warrants that they are either the property owner or have lawful authority to arrange the work. If a tenant, managing agent, contractor, or other representative places an order, they confirm that they have authority to do so. We may rely on that confirmation and will not be liable for disputes between occupants, owners, neighbours, or managing parties arising from the instruction or execution of the work.

Any photographs, notes, measurements, or reports prepared by us remain our intellectual property unless we agree otherwise in writing. We may use site records for operational, compliance, insurance, and legal purposes. If images are taken before, during, or after the work, they may be used to document the condition of the trees, the scope of the service, and the completion of the job, provided any personal data is handled in line with applicable data protection law.

Force majeure events, including storms, floods, fire, strikes, transport disruption, civil emergencies, or other events beyond our reasonable control, may prevent us from performing the services on time or at all. In those circumstances, we will not be liable for delay or non-performance caused by the event. We will endeavour to reschedule the work where reasonably practicable, but additional costs resulting from prolonged disruption may be chargeable.

These terms do not create any partnership, agency, or employment relationship between us and the customer. No person other than the parties to the contract has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree in writing. If we choose not to enforce a right on one occasion, that does not mean we waive our right to enforce it later.

Any notice given under these terms should be provided in writing using the communication method agreed at booking or on the invoice. Notices are deemed received when they are reasonably delivered or transmitted, unless there is evidence to the contrary. Customers should keep copies of quotations, invoices, and any written approvals, as these may be needed if there is a query about scope, timing, payment, or completion.

In these Terms and Conditions, references to tree surgeons, tree surgeon services, arboricultural work, or tree surgery are used interchangeably to describe the services we provide. Headings are included for convenience only and do not affect interpretation. Any words in the singular include the plural and vice versa where the context allows.

If a dispute arises, both parties should first try to resolve the issue promptly and in good faith. If a formal dispute cannot be settled informally, the parties may consider mediation or another appropriate alternative dispute resolution method before starting court proceedings, where suitable. Nothing in this clause prevents either party from seeking urgent legal relief where necessary to protect property, safety, or legal rights.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the contract, the services, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. By booking Tree Surgeons Palmersgreen, the customer confirms that they have read, understood, and accepted these terms.